Contact Us
Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us about your own experience with an online casino in Ireland? We'd like to hear from it. This page covers who we are, what we can actually help with, and what to expect when you get in touch.
What we can help with
Irish Online Casinos is an independent review and comparison site. We don't run any of the casinos listed on buyturfonline.co.uk, so we can't process deposits, withdrawals, account verifications or bonus claims on anyone's behalf. What we can do is:
- Answer questions about how we researched and rated a particular operator
- Look into factual errors on a review, comparison table or bonus listing
- Update information that's gone out of date — a changed offer, a licence detail, a payment method that's no longer available
- Take feedback on the site itself, from broken links to confusing wording
- Hear from readers who've had a genuinely good or bad experience with a listed casino
What we can't help with
If your question is about a live account — a delayed withdrawal, a bonus that didn't credit, a locked login, or ID verification — that's a matter for the casino itself, not for us. Every operator we review has its own customer support team, usually reachable through live chat or email from within your account, and they're the only ones with access to your details and transaction history.
If you're struggling with your gambling, or worried about someone else's, our Responsible Gambling page has information on support options and setting limits — that's a better starting point than the contact form for anything of that nature.
Before you write in
A few checks that often save a back-and-forth:
- If your question is about bonus terms, wagering requirements or eligibility, the individual casino review usually sets these out beside the offer — worth a re-read first, as terms do change
- If it's about how we rank and score operators, that methodology is explained on our review pages rather than repeated here, so have a browse before assuming something's been missed
- If it's a legal or account-specific query — licensing status, a dispute, a frozen balance — that sits with the casino's own support team or, where relevant, the licensing authority named in their terms
- Check our Terms and Conditions if your query relates to how we use this site, our content, or our affiliate relationships
How we handle affiliate relationships
Some of the casinos featured on buyturfonline.co.uk, including those in our ranked tables such as Lukki, Vegasnow and BetNinja, are affiliate partners — if you sign up through a link on this site, we may earn a commission. This has no bearing on how a casino is scored or where it sits in our rankings; positions are set by our own research, not by who pays the most. If a question you send us touches on this, we're happy to explain exactly how a particular listing came to be ranked where it is.
Who this site is for
Irish Online Casinos is written for adults in Ireland comparing real-money online casinos — looking at bonuses, game libraries, EUR payment options, licensing and payout speeds side by side. If you've arrived here from one of our comparison pages or the non-Gamstop casinos guide with a question about how those sites were assessed, that's exactly the kind of message we want to receive. General queries about the site, its content, or corrections to a review are all welcome too.
For more on how we put this site together and who's behind it, our About Us page has the fuller picture.
Response times
We read every message that comes in, though as an independent review site we don't offer live support in the way a casino's own help desk would. Straightforward corrections and factual queries tend to get sorted fastest; broader questions about methodology or content may take a little longer as we check the details properly before replying.